Last Updated: 2 October 2019
At VPNassistant, your privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.
We do not compromise with your privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security and others to make sure that no decision is taken without respect for your privacy.
We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used, your choices regarding your information and what can other VPNassistant users see. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
It goes without saying, we can’t help you have an awesome user experience without some information about you, such as your email address and password. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through your Facebook/ Google account. If you want additional info, we go into more detail below.
Information you give us
You choose to give us certain information when using our services. This includes:
Information collected when you use our services
When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
Usage Information. We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, time spent in the app, features you’ve been using, short input text, advertising that you click on).
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to communicate with you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
To administer your account and provide our services to you
To improve our services and develop new ones
To prevent, detect and fight fraud or other illegal or unauthorized activities
The VPNassistant network is a no-log network. Except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the VPNassistant Private Network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
Please note that we may be transferring your information outside of your region for storage and processing in around the globe. By using the Services you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country If you are located in the EEA, we comply with EU data protection law when transferring your Personal Information outside of the EEA.
Our services are intended for general audiences over the age of 13 years old (or over the age of 16 if you are resident in the EEA). We do not knowingly collect information from children under the age of 13 years old, or 16 years old in the EEA. If you are not over 13 years old (or 16 years old in the EEA) then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about a child under the age of 13 years old (or over the age of 16 if you are resident in the EEA), please contact us at email@example.com and we will promptly delete that personal information.
Because we’re always looking for new and innovative ways to help you enjoy our services, this policy may change over time. Changes may be posted to our within our Apps, so please check that regularly.
If you want to send any notice under these Terms or have any questions regarding the Service, please contact us at: firstname.lastname@example.org.